TVpad user does not exist message

TVpad user does not exist message

If you are getting the TVpad user does not exist message on your screen (user icon on the bottom is grey and not green), then it could mean that your Internet connection (wireless or wired connection) does not work. A working Internet connection is needed to confirm your identity. Also, try restart your TVpad (multiple times if needed). Sometimes, a restart of the tvpad will help.

If your Internet connection is working, then it could be that there are some problems with the TVpad authentication server. There is nothing you can do, you just have to wait untill they fix the problem (the server). They usually fix this problem very quickly.

Update (10 October 2013): the TVpad authentication server is down at the moment, so you are getting the "user does not exist" message on your screen even if you have a working Internet connection. They are now trying to repair it. It should take a couple of days. You don't have to do anything.

The servers should have been restored now. If you still get the user does not exist message, please contact the customer service.