TVpad user does not exist message December 2013Recent days, many users around the world are getting the "user does not exist message" on their TV screen, even if their Internet connection is working. It's possible that your TVpad is working again now. If your TVpad (TVpad 2 or TVpad 3) is still not working (still getting the TVpad user does not exist message), change the DNS number to 18.104.22.168 and restart your TVpad.
All my TVpad2 and 3 units are working fine after I have changed the DNS number to 22.214.171.124. It could take a while (maybe hours) before you see the green icon again on your TV screen, so don't shut down your TVpad even if it don't work after a minute.
See this post how to change the DNS number: tvpadm233.blogspot.com/2013/10/how-to-fix-tvpad-user-does-not-exist-message.html