Saturday, October 5, 2013

How to fix tvpad user does not exist message

Saturday, October 05, 2013    84 comments

How to fix tvpad user does not exist message

As mentioned in an earlier post, there are some problems with the tvpad servers and that's why you are getting the tvpad "user does not exist" message on your screen even if your Internet works. The TVpad management have said today that the servers should be restored within a couple of days.

If you want the TVpad working again right now, there is a solution for that. You only have to change the DNS number in wifi settings or network settings to the following number: 61.139.54.66

Update (30 December 2013): Recent days, many users have experienced the tvpad user does not exist message. Some hackers have attacked the servers again and that's why the servers are down and you are getting the user does not exist message. Change the DNS number to 61.139.54.66 and restart your TVpad. 

All my TVpad2 and 3 units are working fine after I have changed the DNS number to 61.139.54.66. It could take a while (maybe hours) before you see the green icon again on your TV screen, so don't shut down your TVpad even if it don't work after a minute.

For the latest news situation about TVpad 1, TVpad2 or TVpad3, read this post:
Latest news about TVpad 1,2 or 3 models 


Follow the instructions below to fix the tvpad user does not exist message
1. First, go to "Network Settings" if you are using a wired connection or go to "WiFi settings" if you are using a wireless connection. 


2. Inside "Network Settings" (for people who are using a wired connection), you need to switch to manual settings and type in your IP address, subnet mask, gateway and DNS number. The DNS number is 61.139.54.66. Subnet mask is usually 255.255.255.0 and gateway is usually 192.168.0.1 

Change the DNS number to 61.139.54.66

3. After typing in your IP address, subnet mask, gateway and DNS number, go to the "OK" button and press "OK" on your remote control. After the settings have been saved, restart your TVpad. After restarting your TVpad, it should work now. You should see the green user icon on the bottom after a few seconds.

4. Inside "WIFI settings" (for people who are using a wireless connection), switch to manual settings.

Switch to manual settings
5.  Press "OK" on your remote control to change the WIFI settings. Type in your IP address, subnet mask, gateway and DNS number. The DNS number is 61.139.54.66

After you have changed the settings, go to the "OK" button and press "OK" on your remote control to save the settings. Now, restart your TVpad. After restarting your TVpad, you should see  the green user icon on the bottom after a few seconds. 




After I have changed the DNS number to 61.139.54.66, my tvpad is working again, so you should try this. If it also works for you or it does not work, leave a comment below (also mention in which country you live).

Update November 2015: If you live in the US, you can try this DNS number: 123.127.108.135 or 182.140.167.166

84 comments:

  1. UnknownOctober 5, 2013 at 4:48 PM

    It works for me in Canada

    ReplyDelete
  2. HelenaOctober 6, 2013 at 7:16 AM

    It worked here in Sweden as well! Thank you so much for the information and this guide.

    ReplyDelete
  3. UnknownOctober 6, 2013 at 4:12 PM

    This comment has been removed by the author.

    ReplyDelete
  4. UnknownOctober 6, 2013 at 4:13 PM

    It works here in Australia

    ReplyDelete
  5. UnknownDecember 25, 2013 at 12:14 PM

    It only works for one day, the next day doesn't work again. Florida!

    ReplyDelete
  6. UnknownDecember 27, 2013 at 6:11 AM

    its not working at all....... UK

    ReplyDelete
  7. UnknownDecember 27, 2013 at 7:18 AM

    doesnt work . the netherlands

    ReplyDelete
  8. nifftyDecember 27, 2013 at 1:14 PM

    not working in london uk.

    ReplyDelete
  9. HeraDecember 27, 2013 at 6:37 PM

    not working in canada....but i just got a popup message from my tvpad3 dated dec 27, 2013 that they had a malicious attack on dec 25 which is causing user registration issues. They advise that users that can log in with their tvpads should leave their tvpads on after use. They are fixing the issue now apparently. Hope that helps!

    ReplyDelete
  10. CCDecember 28, 2013 at 4:00 AM

    Not working in London.

    ReplyDelete
  11. UnknownDecember 28, 2013 at 6:31 AM

    Don't worry. My is working this morning. You don't need to do nothing just following the instruction by going to network setting and select auto to reset then turn off the tvpad and re-start again. It should be ok.

    ReplyDelete
  12. FaTTy BeLLyDecember 28, 2013 at 4:27 PM

    Not working... Malaysia

    ReplyDelete
  13. UnknownDecember 28, 2013 at 7:10 PM

    Same problem in USA. It quit working around 5PM center time. Restart does not fix the issue. Please response to mcheng62@gmail.com

    ReplyDelete
  14. Piero PhotographyDecember 29, 2013 at 3:07 AM

    It seems working for me now in Canberra. But it doesn't go green straight away. And I have to restart the pad and then keep clicking on the "User Profile" thing, and then suddenly it works magically. Thanks for the tips!!! It really help

    ReplyDelete
  15. tvpadblogDecember 30, 2013 at 2:46 AM

    To all of you experiencing the tvpad user does not exist message: change the DNS number to 61.139.54.66 and restart your TVpad.

    All my TVpad2 and 3 units are working fine after I have changed the DNS number to 61.139.54.66. It could take a while (maybe hours) before you see the green icon again on your TV screen, so don't shut down your TVpad even if it don't work after a minute.

    ReplyDelete
  16. UnknownJanuary 17, 2014 at 5:06 PM

    No reaction at all.. .uk

    ReplyDelete
  17. ekimstaJanuary 29, 2014 at 9:30 PM

    does not work in oregon

    ReplyDelete
  18. UnknownJanuary 29, 2014 at 10:19 PM

    Doesn't work in California either right now.

    ReplyDelete
  19. UnknownJanuary 29, 2014 at 10:37 PM

    not working for me in California

    ReplyDelete
  20. AnonymousFebruary 1, 2014 at 1:19 AM

    not working in Hong Kong :(

    ReplyDelete
  21. UnknownFebruary 1, 2014 at 2:07 AM

    Not working in Honolulu

    ReplyDelete
  22. UnknownFebruary 1, 2014 at 2:57 AM

    Not working, Belgium...
    Why would you need in HKG for. We watch Cantonese channels...

    ReplyDelete
  23. terryFebruary 5, 2014 at 4:22 PM

    worked fine for my tvpad1 M121s......... I should have done this way earlier.

    ReplyDelete
  24. terryFebruary 5, 2014 at 8:01 PM

    sorry, Toronto

    ReplyDelete
  25. HawkHybridMarch 6, 2014 at 7:42 AM

    user does not exist could also be a network issue.
    try connecting a computer to a free ethernet socket on
    the modem and turning it on

    HH

    ReplyDelete
  26. UnknownJune 7, 2014 at 7:20 PM

    it doesn't work manually change DNS to 61.139.54.66 or 8.8.8.8 or 4.4.4.4 Looking for help. Thanks

    ReplyDelete
  27. Chicago USAJune 13, 2014 at 8:21 PM

    it doesn't work, Chicago

    ReplyDelete
  28. omaOctober 31, 2015 at 3:51 AM

    I am in Toronto area in Canada around finch and McCowan the Hong Kong drama express apps and the tvpad store app,movies valley app is not working on my tvpad2 apps anyone can help.

    ReplyDelete
  29. UnknownOctober 31, 2015 at 5:10 AM

    can not get the little green guy to work here in new york

    ReplyDelete
  30. UnknownOctober 31, 2015 at 5:11 AM

    can not get the little green guy to work here in new york

    ReplyDelete
  31. UnknownOctober 31, 2015 at 9:42 AM

    Same problem in Finland. Wish it really can fix itself soon.

    ReplyDelete
  32. 리치October 31, 2015 at 2:11 PM

    Same problem in UK now, a couoke of friends in different cities got the same problem. Definitely their servers are down. Been off for 3 days now. :(

    ReplyDelete
  33. Old ManOctober 31, 2015 at 2:44 PM

    Not working in San Francisco, CA

    ReplyDelete
  34. UnknownOctober 31, 2015 at 3:47 PM

    Have two m121 and both of them says the user does not exist. But my tvpad 3 seem to be okay with live hk, mainland channels but the drama one doesn't work. Definitely fault with their server.

    ReplyDelete
  35. UnknownOctober 31, 2015 at 3:47 PM

    Have two m121 and both of them says the user does not exist. But my tvpad 3 seem to be okay with live hk, mainland channels but the drama one doesn't work. Definitely fault with their server.

    ReplyDelete
  36. UnknownOctober 31, 2015 at 6:32 PM

    I am in gold coast Australia. My tvpad4 not work for couple days, even reset it. The store is empty. Did the network test, it shown the server problem. Any solution!

    ReplyDelete
  37. CarolOctober 31, 2015 at 10:58 PM

    I have tvpad2, got the wifi and green icon, but server issues with error code -1. Is there a way to fix it? Can't see any of the saved HK dramas. Only work for direct streaming

    ReplyDelete
  38. UnknownNovember 1, 2015 at 2:12 AM

    Servers are down simply they just successfully got sued for 65 million in copy right claims by korea

    ReplyDelete
  39. Angel LauNovember 1, 2015 at 6:20 AM

    en VENEZUELA no funciono; adicional que el INTERNET es Pesimo con este Règimen

    ReplyDelete
  40. Angel LauNovember 1, 2015 at 6:20 AM

    en VENEZUELA no funciono; adicional que el INTERNET es Pesimo con este Règimen

    ReplyDelete
  41. UnknownNovember 1, 2015 at 11:24 AM

    My TVpad2 is not working as well in Bristol, UK. Server still down, can't watch anything! :(

    ReplyDelete
  42. CarolNovember 1, 2015 at 11:47 AM

    I was told that you have to change the DNS server in order to work. Try either of the following and hope it works.DNS: 110.34.169.179 or
    23.234.51.175

    ReplyDelete
    Replies
    1. 리치November 1, 2015 at 1:23 PM

      Interesting, changing DNS to 23.234.51.175 brings the green man icon back, clearing user not found error, but not able to download any channel lists or data for any apps. All Korean apps and Chinese (BETV).

      I had heard there was a court case going on... hopefully this is not the end of Tvpad!

      Back to daily motion etc for now :(

      Delete
    2. 리치November 1, 2015 at 1:23 PM

      This comment has been removed by the author.

      Delete
  43. 리치November 1, 2015 at 1:30 PM

    http://www.hollywoodreporter.com/thr-esq/korean-networks-win-65-million-821885

    Hopefully they will find a way to keep the service going... :(

    ReplyDelete
  44. SukeNovember 1, 2015 at 3:04 PM

    Tvpad2 worked changing DNS 110.34.169.179 UK Hertford. Thanks

    ReplyDelete
  45. TommyHCKNovember 1, 2015 at 5:23 PM

    Not in Australia too

    ReplyDelete
  46. UnknownNovember 1, 2015 at 7:59 PM

    Thanks my tvpad2 is now working. I used DNS 110.34.169.179 Canada. Thank you all! ;)

    ReplyDelete
  47. ThuLeanNovember 1, 2015 at 11:13 PM

    Yes... change the DSN to 110.34.169.179 works for me @Fremont, CA USA

    ReplyDelete
  48. UnknownNovember 2, 2015 at 5:51 AM

    Works in New York area after changing to DNA = 110.34.169.179 Thanks

    ReplyDelete
  49. UnknownNovember 2, 2015 at 5:52 AM

    Works in New York area after changing to DNA = 110.34.169.179 Thanks

    ReplyDelete
  50. UnknownNovember 2, 2015 at 12:25 PM

    110.34.169.179 worked for 1 day, but today it does not work (11/2/2015)

    ReplyDelete
  51. UnknownNovember 2, 2015 at 12:27 PM

    DNS 110.34.169.179 works for tvpad 4 but not on tvpad 2 . UK London

    ReplyDelete
  52. UnknownNovember 2, 2015 at 12:32 PM

    i think Tvpad is going to shutdown all the Tvpad slowly one by one.

    ReplyDelete
  53. SukeNovember 2, 2015 at 4:00 PM

    Try DNS 113.108.80.138 works on tvpad 2 UK Hertford

    ReplyDelete
  54. 리치November 3, 2015 at 10:22 AM

    Thank you Suke, 113.108.80.138 also working in Reading UK. Note that on demand apps work but not live TV - those servers seem to be down as confirmed by Korea TV pad website.

    TV pad Korea website says try 146.0.227.36 although I have not tried this yet as it's working. That site also says servers for on demand are working but until further notice but live TV servers are down.

    ReplyDelete
  55. ThuLeanNovember 3, 2015 at 6:50 PM

    Today DSN 110.34.169.179 does not work. As advice from Suke, I change to 113.108.80.138 and it works. Thanks Suke

    ReplyDelete
  56. UnknownNovember 5, 2015 at 6:36 AM

    Have someone a code for Belgium users?
    Not working here!
    Thanks if anyone cab help

    ReplyDelete
  57. UnknownNovember 5, 2015 at 7:55 AM

    have m121s and 138 was working in ny now it stopped tried testing the network and tells me abnormal

    ReplyDelete
  58. UnknownNovember 5, 2015 at 4:30 PM

    我的tvpad4DNS通过了，但它的服务器没有通过那要怎么弄，显示网络异常。

    ReplyDelete
  59. kwai3November 5, 2015 at 5:43 PM

    Anyone know how to get apps on to tvpad 4. As I cannot see any in tvpad4. Thanks

    ReplyDelete
  60. UnknownNovember 6, 2015 at 12:39 PM

    anyone, what's going on with Tvpad 4 playstore is blank.... help, Thanks!

    ReplyDelete
  61. UnknownNovember 6, 2015 at 3:37 PM

    This comment has been removed by the author.

    ReplyDelete
  62. UnknownNovember 6, 2015 at 3:40 PM

    any code is not work for me. anyone can help?


    ReplyDelete
  63. JiachengNovember 7, 2015 at 2:41 AM

    Hi, have used all of the dns codes outlined in the previous comments but all still show server abnormal error code -1
    Any new work arounds found? We are in Australia if that matters.

    ReplyDelete
  64. UnknownNovember 8, 2015 at 6:52 AM

    DNS Code: 49.213.10.163 works for me.
    From Germany.

    ReplyDelete
  65. UnknownNovember 8, 2015 at 6:53 AM

    This comment has been removed by the author.

    ReplyDelete
  66. SNovember 12, 2015 at 9:09 AM

    User Code does not exist error code. TV Pad 2
    Ontario Canada

    ReplyDelete
  67. conix67November 21, 2015 at 5:10 PM

    try DNS 113.108.80.138

    ReplyDelete
  68. Shiori~November 22, 2015 at 1:32 PM

    Anything for south América argentina users??

    ReplyDelete
  69. omaNovember 25, 2015 at 2:23 AM

    Try everything already still don't work.

    ReplyDelete
  70. UnknownNovember 30, 2015 at 2:18 PM

    I have done all the part still not working "server fail "

    ReplyDelete
  71. UnknownNovember 30, 2015 at 2:20 PM

    The user doe not exist

    ReplyDelete
  72. travelkornerDecember 11, 2015 at 8:14 PM

    tried all dns and not working for tvpad 2 (user does not exist). california.

    ReplyDelete
  73. UnknownDecember 19, 2015 at 5:20 AM

    I'm in French Guyana Help me please (Tvpad 2)

    ReplyDelete
  74. Joseph LeeDecember 21, 2015 at 9:56 AM

    I have a TV PAD 2 and live in Canada, which DNS should I used?

    ReplyDelete
  75. UnknownDecember 22, 2015 at 1:02 PM

    TVPAD 1 2 3 will be not working end of this month December 2015

    ReplyDelete
  76. 리치January 3, 2016 at 10:17 AM

    Can't get TVPAD2 to work in UK. I know someone who has there's working and they said it has to be left on all the time or it will lose log in. I can't get mine back despite trying different DNS. Is this the end of TVPAD? ?

    ReplyDelete
  77. tiu9youJanuary 11, 2016 at 12:36 PM

    buy a Kodi TV box for about 40US$, add Vchannel to it, and you will get most the channels that TVpad has plus more....for Korean channels, get cloud TV apps....

    ReplyDelete
    Replies
    1. 리치February 12, 2016 at 6:19 AM

      What's cloud TV app? Could you give more information exactly what is the name of the android app that allows Korean channels?

      Delete
  78. UnknownJanuary 30, 2016 at 12:13 PM

    need help guys! tvpad2 server is down. error code - 1.whats wrong, what can i do?

    ReplyDelete
  79. UnknownFebruary 2, 2016 at 10:23 AM

    Tvpad3 all is normal except server error code -1, and it doesn`t work since all january, how can I fix it???

    ReplyDelete
  80. tiu9youMarch 27, 2016 at 8:17 AM

    Download rss player and add channels: http://irss.se/dramas
    you will see all TVB dramas, News, Chinese dramas, and Korean dramas....
    Better than TVPad....no legal issues headaches, vchannels are down for most android TV box, But ios working

    ReplyDelete

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