Saturday, October 5, 2013

How to fix tvpad user does not exist message

How to fix tvpad user does not exist message

As mentioned in an earlier post, there are some problems with the tvpad servers and that's why you are getting the tvpad "user does not exist" message on your screen even if your Internet works. The TVpad management have said today that the servers should be restored within a couple of days.

If you want the TVpad working again right now, there is a solution for that. You only have to change the DNS number in wifi settings or network settings to the following number: 61.139.54.66

Update (30 December 2013): Recent days, many users have experienced the tvpad user does not exist message. Some hackers have attacked the servers again and that's why the servers are down and you are getting the user does not exist message. Change the DNS number to 61.139.54.66 and restart your TVpad. 

All my TVpad2 and 3 units are working fine after I have changed the DNS number to 61.139.54.66. It could take a while (maybe hours) before you see the green icon again on your TV screen, so don't shut down your TVpad even if it don't work after a minute.

For the latest news situation about TVpad 1, TVpad2 or TVpad3, read this post:
Latest news about TVpad 1,2 or 3 models 


Follow the instructions below to fix the tvpad user does not exist message


1. First, go to "Network Settings" if you are using a wired connection or go to "WiFi settings" if you are using a wireless connection. 


2. Inside "Network Settings" (for people who are using a wired connection), you need to switch to manual settings and type in your IP address, subnet mask, gateway and DNS number. The DNS number is 61.139.54.66. Subnet mask is usually 255.255.255.0 and gateway is usually 192.168.0.1 

Change the DNS number to 61.139.54.66

3. After typing in your IP address, subnet mask, gateway and DNS number, go to the "OK" button and press "OK" on your remote control. After the settings have been saved, restart your TVpad. After restarting your TVpad, it should work now. You should see the green user icon on the bottom after a few seconds.

4. Inside "WIFI settings" (for people who are using a wireless connection), switch to manual settings.

Switch to manual settings
5.  Press "OK" on your remote control to change the WIFI settings. Type in your IP address, subnet mask, gateway and DNS number. The DNS number is 61.139.54.66

After you have changed the settings, go to the "OK" button and press "OK" on your remote control to save the settings. Now, restart your TVpad. After restarting your TVpad, you should see  the green user icon on the bottom after a few seconds. 




After I have changed the DNS number to 61.139.54.66, my tvpad is working again, so you should try this. If it also works for you or it does not work, leave a comment below (also mention in which country you live).

Update November 2015: If you live in the US, you can try this DNS number: 123.127.108.135 or 182.140.167.166


84 comments:

  1. It worked here in Sweden as well! Thank you so much for the information and this guide.

    ReplyDelete
  2. This comment has been removed by the author.

    ReplyDelete
  3. It only works for one day, the next day doesn't work again. Florida!

    ReplyDelete
  4. its not working at all....... UK

    ReplyDelete
  5. not working in canada....but i just got a popup message from my tvpad3 dated dec 27, 2013 that they had a malicious attack on dec 25 which is causing user registration issues. They advise that users that can log in with their tvpads should leave their tvpads on after use. They are fixing the issue now apparently. Hope that helps!

    ReplyDelete
  6. Don't worry. My is working this morning. You don't need to do nothing just following the instruction by going to network setting and select auto to reset then turn off the tvpad and re-start again. It should be ok.

    ReplyDelete
  7. Same problem in USA. It quit working around 5PM center time. Restart does not fix the issue. Please response to mcheng62@gmail.com

    ReplyDelete
  8. It seems working for me now in Canberra. But it doesn't go green straight away. And I have to restart the pad and then keep clicking on the "User Profile" thing, and then suddenly it works magically. Thanks for the tips!!! It really help

    ReplyDelete
  9. To all of you experiencing the tvpad user does not exist message: change the DNS number to 61.139.54.66 and restart your TVpad.

    All my TVpad2 and 3 units are working fine after I have changed the DNS number to 61.139.54.66. It could take a while (maybe hours) before you see the green icon again on your TV screen, so don't shut down your TVpad even if it don't work after a minute.

    ReplyDelete
  10. Doesn't work in California either right now.

    ReplyDelete
  11. Not working, Belgium...
    Why would you need in HKG for. We watch Cantonese channels...

    ReplyDelete
  12. worked fine for my tvpad1 M121s......... I should have done this way earlier.

    ReplyDelete
  13. user does not exist could also be a network issue.
    try connecting a computer to a free ethernet socket on
    the modem and turning it on

    HH

    ReplyDelete
  14. it doesn't work manually change DNS to 61.139.54.66 or 8.8.8.8 or 4.4.4.4 Looking for help. Thanks

    ReplyDelete
  15. I am in Toronto area in Canada around finch and McCowan the Hong Kong drama express apps and the tvpad store app,movies valley app is not working on my tvpad2 apps anyone can help.

    ReplyDelete
  16. can not get the little green guy to work here in new york

    ReplyDelete
  17. can not get the little green guy to work here in new york

    ReplyDelete
  18. Same problem in Finland. Wish it really can fix itself soon.

    ReplyDelete
  19. Same problem in UK now, a couoke of friends in different cities got the same problem. Definitely their servers are down. Been off for 3 days now. :(

    ReplyDelete
  20. Not working in San Francisco, CA

    ReplyDelete
  21. Have two m121 and both of them says the user does not exist. But my tvpad 3 seem to be okay with live hk, mainland channels but the drama one doesn't work. Definitely fault with their server.

    ReplyDelete
  22. Have two m121 and both of them says the user does not exist. But my tvpad 3 seem to be okay with live hk, mainland channels but the drama one doesn't work. Definitely fault with their server.

    ReplyDelete
  23. I am in gold coast Australia. My tvpad4 not work for couple days, even reset it. The store is empty. Did the network test, it shown the server problem. Any solution!

    ReplyDelete
  24. I have tvpad2, got the wifi and green icon, but server issues with error code -1. Is there a way to fix it? Can't see any of the saved HK dramas. Only work for direct streaming

    ReplyDelete
  25. Servers are down simply they just successfully got sued for 65 million in copy right claims by korea

    ReplyDelete
  26. en VENEZUELA no funciono; adicional que el INTERNET es Pesimo con este Règimen

    ReplyDelete
  27. en VENEZUELA no funciono; adicional que el INTERNET es Pesimo con este Règimen

    ReplyDelete
  28. My TVpad2 is not working as well in Bristol, UK. Server still down, can't watch anything! :(

    ReplyDelete
  29. I was told that you have to change the DNS server in order to work. Try either of the following and hope it works.DNS: 110.34.169.179 or
    23.234.51.175

    ReplyDelete
    Replies
    1. Interesting, changing DNS to 23.234.51.175 brings the green man icon back, clearing user not found error, but not able to download any channel lists or data for any apps. All Korean apps and Chinese (BETV).

      I had heard there was a court case going on... hopefully this is not the end of Tvpad!

      Back to daily motion etc for now :(

      Delete
    2. This comment has been removed by the author.

      Delete
  30. http://www.hollywoodreporter.com/thr-esq/korean-networks-win-65-million-821885

    Hopefully they will find a way to keep the service going... :(

    ReplyDelete
  31. Tvpad2 worked changing DNS 110.34.169.179 UK Hertford. Thanks

    ReplyDelete
  32. Thanks my tvpad2 is now working. I used DNS 110.34.169.179 Canada. Thank you all! ;)

    ReplyDelete
  33. Yes... change the DSN to 110.34.169.179 works for me @Fremont, CA USA

    ReplyDelete
  34. Works in New York area after changing to DNA = 110.34.169.179 Thanks

    ReplyDelete
  35. Works in New York area after changing to DNA = 110.34.169.179 Thanks

    ReplyDelete
  36. 110.34.169.179 worked for 1 day, but today it does not work (11/2/2015)

    ReplyDelete
  37. DNS 110.34.169.179 works for tvpad 4 but not on tvpad 2 . UK London

    ReplyDelete
  38. i think Tvpad is going to shutdown all the Tvpad slowly one by one.

    ReplyDelete
  39. Try DNS 113.108.80.138 works on tvpad 2 UK Hertford

    ReplyDelete
  40. Thank you Suke, 113.108.80.138 also working in Reading UK. Note that on demand apps work but not live TV - those servers seem to be down as confirmed by Korea TV pad website.

    TV pad Korea website says try 146.0.227.36 although I have not tried this yet as it's working. That site also says servers for on demand are working but until further notice but live TV servers are down.

    ReplyDelete
  41. Today DSN 110.34.169.179 does not work. As advice from Suke, I change to 113.108.80.138 and it works. Thanks Suke

    ReplyDelete
  42. Have someone a code for Belgium users?
    Not working here!
    Thanks if anyone cab help

    ReplyDelete
  43. have m121s and 138 was working in ny now it stopped tried testing the network and tells me abnormal

    ReplyDelete
  44. 我的tvpad4DNS通过了,但它的服务器没有通过那要怎么弄,显示网络异常。

    ReplyDelete
  45. Anyone know how to get apps on to tvpad 4. As I cannot see any in tvpad4. Thanks

    ReplyDelete
  46. anyone, what's going on with Tvpad 4 playstore is blank.... help, Thanks!

    ReplyDelete
  47. This comment has been removed by the author.

    ReplyDelete
  48. any code is not work for me. anyone can help?


    ReplyDelete
  49. Hi, have used all of the dns codes outlined in the previous comments but all still show server abnormal error code -1
    Any new work arounds found? We are in Australia if that matters.

    ReplyDelete
  50. DNS Code: 49.213.10.163 works for me.
    From Germany.

    ReplyDelete
  51. This comment has been removed by the author.

    ReplyDelete
  52. User Code does not exist error code. TV Pad 2
    Ontario Canada

    ReplyDelete
  53. Anything for south América argentina users??

    ReplyDelete
  54. Try everything already still don't work.

    ReplyDelete
  55. I have done all the part still not working "server fail "

    ReplyDelete
  56. tried all dns and not working for tvpad 2 (user does not exist). california.

    ReplyDelete
  57. I'm in French Guyana Help me please (Tvpad 2)

    ReplyDelete
  58. I have a TV PAD 2 and live in Canada, which DNS should I used?

    ReplyDelete
  59. TVPAD 1 2 3 will be not working end of this month December 2015

    ReplyDelete
  60. Can't get TVPAD2 to work in UK. I know someone who has there's working and they said it has to be left on all the time or it will lose log in. I can't get mine back despite trying different DNS. Is this the end of TVPAD? ?

    ReplyDelete
  61. buy a Kodi TV box for about 40US$, add Vchannel to it, and you will get most the channels that TVpad has plus more....for Korean channels, get cloud TV apps....

    ReplyDelete
    Replies
    1. What's cloud TV app? Could you give more information exactly what is the name of the android app that allows Korean channels?

      Delete
  62. need help guys! tvpad2 server is down. error code - 1.whats wrong, what can i do?

    ReplyDelete
  63. Tvpad3 all is normal except server error code -1, and it doesn`t work since all january, how can I fix it???

    ReplyDelete
  64. Download rss player and add channels: http://irss.se/dramas
    you will see all TVB dramas, News, Chinese dramas, and Korean dramas....
    Better than TVPad....no legal issues headaches, vchannels are down for most android TV box, But ios working

    ReplyDelete

All the comments will be approved as soon as possible.